Please find detailed below some commonly asked questions. Feel free to click the question, and you will automatically be taken to the relevant answer.  Click “Back to the Top” to return to the main body of questions.

Can the devices cut out while the customer is driving the car?

Do users like Finance Companies, Car Dealers, Brokers and Rental operators have any set up costs?

Apparently all Tracking and location equipment require a monthly subscription for mapping. How much can we expect to pay per month?

4

What if I do not have a workshop or an installer for the device, how can the technology be installed?

5

How long does it take for a device to be installed?

How are the device costs on charged to the customer?

Can the device be re-used?

Who removes the device?

Can the device be retro fitted to existing delinquent clients?

Does the customer have to sign to say he accepts the fitment of the device?

What happens if the customer’s car becomes immobilized and they urgently need to use the car for an emergency outside normal trading hours?

 How is the customer given a new code each week or month?

Does the device have any other functions?

How do I know if it is legal to use in the UK?

Is it safe to use in the UK?

What legislative acts has been explored in the due diligence?

Why does Sekurpay starter interrupt technology make such a difference to payment behaviour and reduce levels of delinquency to negligible levels?

What are the differences between all the different in-car units and what are the prices?

1

All Sekurpay products are starter interrupt devices. This simply means that they interrupt the “starting” of the car not the “driving” of the car. However, additional to the starter interrupt technology is the compulsory fitment of a microprocessor enabled switch know as a “Fail Safe Relay.” The fail-safe relay is installed to continuously sense the proper safe function of the technology & wiring and should any anomalies or faults be detected, will bypass automatically the switching equipment. However, even if this relay was not installed and the Sekurpay device failed, the car would just fail to start rather than cut out.

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All software supply, installation and upgrades are included within the unit cost for each device. This means the set up of OnTime and Flex will not incur and costs. However if the SekurPay GPS option is utilised by your business, then you will need to set aside a separate computer with a GPRS Modem. We supply a GPRS modem and all associated software.

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Sekurus International LLC is the only company in the world to have patented an Asset Management, Payment Protection and Vehicle Location solution as one proposition. Therefore there is no subscription cost of any kind.

Prompt Pay UK Ltd has appointed a national installer who is authorised and trained to properly install the technology anywhere in the UK.

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5

Obviously this depends on the type of car requiring a device but typically a unit can be installed between 25 – 60 Minutes.

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All devices have a tamper alert feature, which is immediately activated upon disturbance of the wires. Should the tamper switch be thrown, the customer would have to contact you to have the device re-set. Additionally a second layer of security can be fitted rendering the vehicle inoperable should an un-authorised removal take place. Sekurus boast that to date they are unaware of any un-authorised removals.

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For any changes to the payment date, amount, duration, shut off time or allocated grace days (the days the customer can use the car after the payment date) with ONTIME, will require the customer to return to the dealers or installer to have the device re-programmed. This takes about five minutes. However FLEX can be programmed remotely only requiring the customer to enter a “change code” issued by the software, while GPS only requires you to make the alteration in the software then the changes happen automatically with GPRS signalling.

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8

This is very much your preference. Some Financial Institutions add the cost to that of the car and spread over the term of the loan. Others increase their arrangement fee and collect with the first payment or again spread across the loan. Alternatively some attach to the last payment or as a separate payment of its own upon termination of the agreement.

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9

Indeed. The Flex & Ontime have a guaranteed battery life of 7 yrs even though they are designed for 10. So comfortably one could loan a one 48 and one 36-month agreement with one device or any variation thereof. However you would have to replace the installation-wiring loom, which cost about Ł15.

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This can be done with of course the customer’s agreement. Usually they always comply, as the alternative is repossession, an action expensive for both parties.

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Prompt Pay can provide a disclosure form for the loan provider to use with their documents. All customer have to sign this and be bound by it’s terms and conditions

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All contracts provide an emergency code that can be on 3 occasions only across the whole life of the loan. Activating the emergency code will provide 24 hours use. These codes are given to the customer by discretion of the loan provider. If all codes have been exhausted, they can be re-set. Again discretion is recommended If abuse is suspected.   

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This very much depends on how the loan provider wishes to interact with its Clients. Some of Prompt Pays clients make their customer phone up each month for the code because they believe that CRM is improved and allows the loan provider to keep up to date records. However some would rather the process be automated, so the customer is issued an SMS or text message automatically once their payment has been made. Like SMS or Text, customers can also be emailed upon payment of their instalment. Others utilise IVR, (Interactive voice response). We have all the equipment in place for this to happen, the loan provider need just supply a phone line.

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Prompt Pay UK Ltd spends considerable time consulting various authorities, regulatory bodies and legal experts regarding all aspects of legislation that may affect OnTime and its application in the UK. All parties have agreed that by following due process OnTime can be safely operated in the UK.

Salans have sector specialisation and are expert in the consumer credit arena, particularly in aspects that affect motor finance.

A leading provider of legal advice to the Motor Trade, assisting car dealers, groups and brokers across the UK

Trading standards offer consumer protection, publish codes of conduct, guidance, apply enforcement action and whilst monitoring operating standards, can provide advice to all sections of commerce.

With Offices in London, Glasgow and Edinburgh, Frank Johnson from McClure Naismith was appointed to provide the opinion for Scotland. As Partner, Frank is Convenor of both the Law Society of Scotland’s Consumer Law Committee and Convenor of the Society’s Privacy Committee. He is also a member of the Finance & Leasing Association’s Data Protection Working Party. He is a frequent lecturer on consumer credit issues.

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VOSA provides a range of licensing, testing and enforcement services with the aim of improving the roadworthiness standards of vehicles ensuring the compliance of operators and drivers with road traffic legislation, and supporting the independent Traffic Commissioners.

As Ireland’s official standards body, the NSAI aims to inspire consumer confidence and protect industry interests through setting standards and issuing certification in the quality and safety of goods and services. The NSAI benchmarks these standards against international best practice and is therefore a key facilitator of fair trade both in Ireland and in global markets.

ISO standards add value to all types of business operations. They contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. ISO standards also serve to safeguard consumers and users of products and services in general - as well as making their lives simpler.

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Statutes

The Human Rights Act 1998

The Consumer Credit Act 1974:

Sections 9(4), 18, 87, 90, 91

The Consumer Credit Act 2006:

Sections 19 to 22

The Administration of Justice Act 1970:

Section 40(1)(a).

Statutory Instruments

The Consumer Credit (Total Charge For Credit) Regulations 1980

The Consumer Credit (Agreement) Regulations 1983

The Consumer Credit (Agreements) (Amendment) Regulations 2004

The Consumer Credit (Miscellaneous Amendments) Regulation 2004

The Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983

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There are many reasons but the two primary motivators are:

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